Cookie Policy
Last updated: March 14, 2024
This Cookie Policy explains how Citizen Online Stores ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website. This policy explains what these technologies are, why we use them, and your rights to control our use of them.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognize your device and store some information about your preferences or past actions.
Cookies are widely used by website owners to make their websites work more efficiently and to provide reporting information. They help us understand how visitors interact with our website by providing information about the areas visited, the time spent on the website, and any issues encountered.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
- • Shopping cart functionality
- • User authentication and login sessions
- • Security and fraud prevention
- • Load balancing and website performance
Performance Cookies
These cookies collect information about how visitors use our website. They help us understand which pages are most popular and how visitors navigate around the site.
- • Google Analytics cookies
- • Page load times and error tracking
- • Popular content and navigation patterns
- • Device and browser information
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
- • Language and region preferences
- • Recently viewed products
- • Wishlist and favorites
- • Customer support chat preferences
Marketing Cookies
These cookies are used to deliver relevant advertisements and track the effectiveness of advertising campaigns.
- • Targeted advertising and remarketing
- • Social media integration
- • Email marketing tracking
- • Conversion tracking and attribution
Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and provide enhanced functionality.
Google Analytics
We use Google Analytics to analyze website traffic and user behavior.Google Privacy Policy
Payment Processors
Payment processing services (M-Pesa, PayPal, etc.) may set their own cookies for secure transactions.
Social Media Platforms
Social media widgets and sharing buttons may set cookies to track interactions and personalize content.
How Long Do Cookies Last?
Session Cookies
These are temporary cookies that expire when you close your browser. They are used to maintain your session while browsing our website.
Persistent Cookies
These cookies remain on your device for a set period (from a few days to several years) or until you delete them. They help us recognize you when you return to our website.
How to Manage Cookies
You have several options to manage cookies:
Browser Settings
Most browsers allow you to control cookies through their settings preferences. You can:
- • Delete all cookies that are already on your device
- • Prevent cookies from being placed on your device
- • Accept cookies only from trusted sites
- • Get notified when a cookie is placed
Browser-Specific Instructions
Chrome:
Settings → Privacy and Security → Cookies
Firefox:
Options → Privacy & Security → Cookies
Safari:
Preferences → Privacy → Cookies
Edge:
Settings → Privacy → Cookies
Important Note
Please note that disabling cookies may affect the functionality of our website. Essential cookies cannot be disabled as they are necessary for the website to function properly.
Third-Party Opt-Out Options
- Google Analytics:Google Analytics Opt-out Browser Add-on
- Digital Advertising Alliance:Opt out of interest-based advertising
- Network Advertising Initiative:NAI Opt-out Tool
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we use cookies.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email: info@sitizenn.com
- Phone: +254 708 036 413
- Address: Nairobi, Kenya