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Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window

You have 7 days from the delivery date to initiate a return or exchange. Items must be unused and in their original packaging.

Return Process
  1. Login to your account and navigate to your orders
  2. Select the item(s) you wish to return
  3. Print the prepaid return label
  4. Pack your items securely
  5. Drop off at any authorized shipping location

Need help? Contact our support team

Free ShippingFree delivery for all orders over Ksh 1500
Easy ReturnsHassle-free returns within 7 days
Online Support24/7 Customer service to assist you
Flexible PaymentMultiple payment options available