Privacy Policy

Please read this Privacy Policy carefully before using the Citizen Online Stores website (the "Service") operated by Citizen Online Stores ("us", "we", or "our").

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Privacy Policy:

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Citizen Online Stores, Nairobi, Kenya.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Service refers to the Website and online store platform.
• Personal Data means any information that relates to an identified or identifiable individual.

Information We Collect

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• • Email address
• • First name and last name
• • Phone number
• • Address, State, Province, ZIP/Postal code, City
• • Payment information (processed securely through third-party providers)
• • Usage Data

Usage Data

Usage Data is collected automatically when using the Service. This may include information such as your device's Internet Protocol address, browser type, browser version, pages visited, time and date of visits, time spent on pages, and other diagnostic data.

How We Use Your Information

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: Including monitoring usage and improving functionality.
• To manage Your Account: Managing your registration and providing access to Service features.
• For order processing: Processing purchases, managing deliveries, and handling returns.
• For customer support: Responding to inquiries and providing assistance.
• For marketing communications: Sending promotional emails and updates (with your consent).
• For legal compliance: Complying with applicable laws and regulations.
• For fraud prevention: Detecting and preventing fraudulent activities.

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party companies that help us operate our business (payment processors, shipping companies, etc.).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.
• With Your Consent: When you explicitly agree to share information.

Security of Your Personal Data

The security of Your Personal Data is important to Us. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use include essential cookies for website functionality, analytics cookies to understand how visitors interact with our website, and marketing cookies for advertising purposes.

Your Privacy Rights

You have certain rights regarding your personal data:

• Access: Request access to your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request transfer of your data to another service.
• Opt-out: Unsubscribe from marketing communications at any time.

Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Changes are effective immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy, please contact us: